Hi, I'm
Making complex systems easier for people to understand and use.
I focus on the gap between how systems are built and how people actually work within them.
Work on systems, workflows, and the decisions people make when complexity gets in the way.
The traffic was fine. The clarity wasn't.
100+ Hotjar session recordings revealed a pattern no analytics dashboard could show: users spent time exploring, comparing, and reading before taking action. The redesign focused on reducing decision-making friction and surfacing the right information earlier.
Not another camera app.
The goal was never to build a better photo tool. It was to reduce the documentation work that follows every inspection so inspectors could focus on the inspection itself. Seven research findings became seven design decisions.
Three groups. One broken system. The issue wasn't missing functionality.
Requestors, contractors, and administrators each struggled with the same platform for different reasons. The problem was exposed complexity, and the solution was a new navigational logic called ShortFlow.
The problem wasn't productivity. It was fragmentation.
A concept product that starts by questioning the premise of the productivity market. Freelancers don't need better tools. They need fewer places where their work lives.
The platform assumes users begin with a movie. Many begin with a free Saturday.
An information architecture mismatch masquerading as a UX problem. The fix wasn't better filters or bigger posters. It was a parallel entry point built around how people actually think.
My work started in graphic design: event posters, brochures, promotional materials for university organizations and local businesses. That work taught me to communicate clearly with limited space and attention.
Over time, I became more interested in the systems people work within than in the artifacts I was producing for them. How people navigate complexity. How decisions get made under pressure. How workflows break in ways that no one officially acknowledges.
That curiosity became UX. Today I focus on user research, information architecture, workflow design, and the specific problem of making complex systems understandable for the people who must use them.
The domain I care about most is the one where getting it wrong has real consequences.
I work best when the problem is unclear, the system is complex, and the stakes are real. If your users are adapting to friction instead of being helped through it, that's where I want to start.